Refund, Cancellation & Payment Policy

Effective Date: February 13, 2026
Last Updated: February 13, 2026

This Refund, Cancellation & Payment Policy (“Policy”) governs all purchases of services and digital products from Dexter Creative Solutions (“Company,” “we,” “us,” or “our”) through https://dextercreativesolutions.com/ and any related agreements.

By engaging our services, submitting payment, or signing a proposal, you (“Client”) agree to be legally bound by this Policy.

1. Non-Refundable Deposits (Strict Policy)

All project deposits are non-refundable under any circumstances.

A deposit:

  • Secures a project slot on our production calendar

  • Reserves personnel, resources, and scheduling

  • Covers onboarding, strategy, research, and administrative preparation

  • Represents consideration for lost opportunity to accept other projects

Once a deposit is paid:

  • The Company immediately commits time and resources.

  • The project is scheduled.

  • The Company may begin work without further notice.

Accordingly, Client expressly agrees that all deposits are earned upon receipt and shall not be refunded for any reason, including but not limited to:

  • Change of mind

  • Business closure

  • Financial hardship

  • Project delay

  • Scope changes

  • Dissatisfaction

  • Failure to provide required materials

  • Cancellation by Client

Payment of a deposit constitutes acknowledgment and acceptance of this clause.

2. Payments for Services Rendered

All payments for completed or partially completed services are non-refundable.

Creative services are customized and intellectual in nature. Once work has commenced, value has been delivered through:

  • Strategy development

  • Research

  • Creative concepting

  • Design execution

  • Consultation

  • Marketing planning

  • Digital asset creation

Client agrees that compensation is owed for time and expertise provided, regardless of project completion status.

3. Project Cancellation by Client

If Client cancels a project after work has commenced:

  • The deposit remains non-refundable.

  • Client shall be responsible for payment of all work performed up to the cancellation date.

  • Any outstanding balances become immediately due and payable.

  • The Company reserves the right to invoice for completed milestones or prorated work.

No intellectual property, deliverables, or usage rights will be transferred until all outstanding balances are paid in full.

4. Suspension for Non-Payment

If payment is not received by the due date:

  • Work may be paused without notice.

  • Deadlines and delivery timelines are automatically extended.

  • The Company is not liable for delays caused by non-payment.

Accounts more than 15 days overdue may incur late fees at the maximum rate permitted by law.

5. Retainers & Recurring Services (If Applicable)

For monthly services:

  • Payments are due in advance.

  • All monthly fees are non-refundable once the billing period begins.

  • Cancellation requires written notice prior to the next billing cycle.

  • No prorated refunds will be issued.

Failure to provide cancellation notice does not relieve Client of payment obligation.

6. Digital Products & Downloads

Due to the immediate access and non-returnable nature of digital products:

  • All digital sales are final.

  • No refunds, exchanges, or charge reversals will be granted after access is delivered.

7. Chargebacks & Payment Disputes

Client agrees not to initiate chargebacks or payment disputes without first providing written notice and allowing reasonable opportunity for resolution.

Improper chargebacks constitute a breach of agreement.

In the event of a chargeback:

  • Services may be immediately terminated.

  • Access to work product may be revoked.

  • The Company may pursue collection through legal remedies.

  • Client agrees to reimburse all administrative fees, collection costs, and attorney’s fees incurred.

8. Intellectual Property Withholding

Until full payment is received:

  • All concepts, drafts, files, strategies, and deliverables remain the sole property of Dexter Creative Solutions.

  • Client is not authorized to use, publish, distribute, or implement any unpaid work.

  • Unauthorized use constitutes copyright infringement and may result in legal action.

9. No Warranty of Business Results

Creative and marketing services do not guarantee specific business outcomes, revenue increases, search rankings, or performance metrics.

Refunds will not be issued based on subjective dissatisfaction or unmet business expectations unless explicitly stated in a separate written agreement.

10. Limited Exception

Refunds may be issued solely at the Company’s discretion in writing.
No verbal statements modify this Policy.

11. Governing Law

This Policy shall be governed by the laws of the State of Nevada.
Any disputes shall be resolved exclusively in the courts located within Nevada.

12. Acknowledgment

By submitting payment, signing a proposal, or engaging services, Client confirms:

  • They have read this Policy.

  • They understand it.

  • They agree to be legally bound by it.